Terms and Conditions
Please read these Terms carefully.


Information on Us

We are a Company called Rexcone Ltd registered in England, company number 08618112 and our registered office is at The Old Hunstanton Hall Church Road, Hunstanton, Norfolk, PE36 6JS.

Please feel free to contact us by

Post: Natural Ketosis; 45 Tower Street, Edinburgh, EH6 7BN

Phone: 0333 311 1040




Pursuant to the legislation we are required to recommend that you should seek medical advice before starting any weight loss or nutritional programme. The information on the Website does not offer medical advice or act as a substitute for medical treatment. You should not use the Natural Ketosis programme if you are underweight, pregnant, breastfeeding, under 18 or have any medical condition which affects your dietary requirements.

The Website provides general information and guidance on weight loss and weight loss management. Although it aims to help users in their efforts to lose weight, information on the Website does not constitute advice tailored to an individual’s specific requirements and is not provided or represented in any way as providing medical advice.


Your Status

We assume that you are at 18 or over. We do not like to sell to people under 18 without parental supervision.


Password and Security

Once you receive a password access to our members area we encourage you to keep it confidential and  not disclose it or share it with anyone. You will be fully responsible for all activities that occur under your password. If you know or suspect that someone else knows your password, you should notify us immediately. 5.2 If we have reason to believe that there has been, or is likely to be, a breach of security or misuse of the Website, we may require you to change your password or we may suspend your membership until an investigation of the matter can be completed.


Intellectual Property

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.

You may not otherwise reproduce, modify, copy, distribute or use for commercial purposes any of the materials or content on the Website without expressed written permission from us

No licence is granted to you in these Terms to use any of our trademarks or those of any affiliated companies.


Suspension and Cancellation of Membership by Us

We may suspend or cancel your membership immediately at our reasonable discretion or if you breach any of your obligations under these Terms.


Third Party Websites and Advertising

As a convenience to Members, the Website may include links to other websites which are beyond our control. We are not responsible for any content on the Internet or pages on any other website or publications outside the Website.

Parts of the Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes and we will not be responsible for any error or inaccuracy in advertising and sponsorship material.


Orders and Contractual Conclusion

Any orders made on the website from our shop with payment will constitute an acceptance of our terms and conditions.

In the event of orders made by telephone the purchase contract shall be concluded upon acceptance of your payment to us.


Delivery Terms and Conditions

Provided that nothing to the contrary has been agreed upon between the parties, the delivery shall be made to the delivery address specified by you. It is agreed that any one located at the delivery address is entitled to accept the delivery. The recipient shall document successful receipt of the goods through his or her signature.

If a delivery to you is not possible because no one is available for signature our courier company is prepared to leave the Products at a place specified by you or the Products will be held at the offices of our delivery agents for up to 5 days for collection or you may re-arrange delivery on one further occasion at a more convenient time.

In the event that the goods are delivered but not signed for or are not delivered due to lack of signature or failure to collect we shall not be liable for:(a) any further deliveries; or(b) any refund of any monies paid for the order. Your legal claims shall remain unaffected.

We will endeavour to ship ordered Products to the designated delivery address in accordance with the timescales we set out in the Website. Natural Ketosis shall be liable only for the fault of its vicarious agents in the event of gross negligence or intentional wrong doing upon the part of the vicarious agent. Please note, next day delivery is not guaranteed.

With the shipping confirmation, the Member shall also receive the invoice for the goods, including the shipping and handling costs. From time to time, Natural Ketosis may provide special offers to Members purchasing a stated value where Natural Ketosis will not charge the shipping and handling fee. These offers will only take affect when the order value (order value = total Product amount including VAT) is equal to or greater than the stated amount. On a general basis, the Member will be charged for the shipping cost and a VAT inclusive handling fee which will be stated in the Member’s invoice.


Right of Return from Our Online Shop

You may only return Products that are faulty or defective. You shall be obliged to make the return shipment at your own risk and cost (which may be refunded later if the return is determined to be for valid reasons). The return shipment of the goods must be made to:

Natural Ketosis Returns Department
45 Tower Street

The goods sent and delivered to the address by Natural Ketosis must be in the original, unopened packaging and be noted with the original invoice number provided in the ‘shipping document’. Natural Ketosis will not accept any cash on delivery for returned Products.

We will examine the returned Product and notify you of your refund within a reasonable period of time. Products returned by you because of defect will be refunded in full, including a refund of the delivery charges for sending the Products to you. Should you change your mind about an order, any products not returned will be charged at full RRP. This will be deducted from the amount you paid. There will also be a £10 deduction for processing and handling. 

This amount will be returned by means of a money order, bank transfer, or credit/debit card credit to be determined by Natural Ketosis. This transaction will occur no later than within 60 days after the physical receipt of the returned goods.

The Member will not be entitled to a refund, and shall assume all costs related to shipment, return shipment and the handling fee if the Products are not defective or do in fact correspond to the ordered goods, or if the Products have been returned because you have cancelled your membership.

Natural Ketosis shall accept only the methods of payment offered at the time of purchase, i.e. payment per credit card or debit card. Natural Ketosis will be entitled to deduct the cost of any returns against the refund sum.


Right to Cancel Your Diet Plan

Pursuant to the terms of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once you have concluded a contract for services and goods with us your 21 day cooling off period will commence. The date of contract will be the date we took payment from you. To effectively cancel your Programme or Plan pursuant to these provisions you must request a cancellation form from our office and return the goods within 21 days of delivery of the goods to our head office at your cost in good condition and unopened. While you are in control of our goods you must take good care of our products. Please note that we can seek a reasonable refund for services, support and goods consumed by you during the 21 day cancellation period. Our hourly rate for advice and support is £50. Any products not returned as part of your plan will be charged at full RRP as per the costs in the members area and deducted from your refund. There will also be a £10 deduction to cover handling, packing and any shipping costs. 


Personal Data

We do require to hold personal data on our customers and we will only use that confidential information for the purposes of carrying out our duties or obligations to our clients.

Please note that we do need to pass on some information to our external delivery company .


Final Provisions

We may update these Terms from time to time and reserve the right to do so without any prior notification. You should periodically review them for changes, although where possible we will try to bring any changes to your attention by email and/or by putting a notice on the Website. If you continue to use the Website after the date on which any changes come into effect, your use of the Website indicates your agreement to be bound by the new Terms. If you do not wish to accept the new Terms and Conditions you should not continue to use the Website and, if applicable, you should cancel your membership (the original Terms applying up to the date of cancellation).

The invalidity of one or more of the agreed-upon terms and conditions shall not affect the legal validity of the remaining provisions. The statutory provisions shall apply in the event of invalidity.

In the event that a certain article should not be able to be delivered, we shall be obliged to notify you of such non-availability before accepting the order.

By means of his/her order and or registration or joining any programme at the Website, the Member also declares his/her agreement with these General Business Terms and Conditions.


Additional Information

Privacy & Cookies Policy