Delivery information

We offer a next working day delivery service to the UK Mainland for all orders placed before 12pm Monday to Friday. Delivery is free of charge for orders over £100. For orders over £75 but under £100 there is a £1.99 shipping charge and for any orders under £75 shipping is £5.

Saturday Delivery is available for any orders placed before 12pm on a Friday however there is a £15 charge for this option regardless of the order total.

Delivery to the Highlands, Islands and Ireland takes 2 working days from dispatch. If you order is placed before 12pm Monday to Friday we will dispatch it the same day. Unfortunately, free shipping is not available to these areas. You will find your shipping options and costs for your area at the checkout or for more information please contact info@naturalketosis.co.uk and we can advice of the full details. Saturday delivery is also not available in these areas.

We use DPD as our carrier. They will endeavour to keep you up to date on when to expect the parcel to arrive with you including providing you with a 1 hour time window by email/text on the day of your delivery. Via the email/text you can request your parcel to be left safe somewhere at your property if you cannot be home or you can ask for it to be delivered to your local DPD pick up shop where you can collect it at a convenient time. You can also reschedule your delivery for another day if this is easier. 

If DPD are unable to deliver on the first attempt they will leave you a note through your door and will automatically try to deliver again the next working day. If they fail to deliver again the parcel will be held at the depot until you contact them to reschedule. If you have any issues or are unsure about anything please contact us directly by phone or email and we can help quickly.